General & Support
Where to find your reports, how to reach support, and answers that don't fit elsewhere.
5 articles
How do I contact support?How to reach our team, whether or not you have a Genomelink account.
Where do I find my reports?Direct links to your ancestry, trait, DNA Match, and premium reports.
Can I download or print my reports as a PDF?No PDF downloads yet — how to save a copy with screenshots or print-to-PDF.
My report says it's completed, but I can't see the results.What to try when a report shows complete but the results won't display.
Do you offer MTHFR gene or medical-related reports?Not yet — why we don't currently offer MTHFR or medical-related reports.
