We don't offer refunds based on dissatisfaction with results alone, since ancestry and trait reports reflect your actual genetic data. That said, if your results seem clearly wrong or something looks off technically, contact us — we may be able to reprocess your data or explain what's going on. If there was a technical error on our end, we'll make it right.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.