Plans, Payments & Refunds
Subscription options, cancellations, billing, and when refunds do and don't apply.
10 articles
Can I get a refund on a report?When refunds on reports do and don't apply.
My report failed because there wasn't enough DNA data. Will I get a refund?Whether you get a refund when a report fails for insufficient DNA data.
My report failed because of a Living DNA account conflict. What happened?What happens when a report fails because of a Living DNA account conflict.
I'm not satisfied with my results. Can I get a refund?Whether you can get a refund if you're unhappy with your results.
When will I get a refund for a failed report?When to expect a refund for a failed report.
I paid for a report but I can't find it. Can you help?What to do when you've paid for a report but can't find it.
How do I cancel my subscription?How to cancel your subscription.
What are the subscription plan options?The subscription plan options available.
Are reports included in the Unlimited Traits subscription plan?Whether reports are included in the Unlimited Traits plan.
How do I cancel my Genealogy subscription plan?How to cancel your Genealogy subscription plan.