Plans, Payments & Refunds
Subscription options, cancellations, billing, and when refunds do and don't apply.
10 articles
- Can I get a refund on a report?When refunds on reports do and don't apply.
- My report failed because there wasn't enough DNA data. Will I get a refund?Whether you get a refund when a report fails for insufficient DNA data.
- My report failed because of a Living DNA account conflict. What happened?What happens when a report fails because of a Living DNA account conflict.
- I'm not satisfied with my results. Can I get a refund?Whether you can get a refund if you're unhappy with your results.
- When will I get a refund for a failed report?When to expect a refund for a failed report.
- I paid for a report but I can't find it. Can you help?What to do when you've paid for a report but can't find it.
- How do I cancel my subscription?How to cancel your subscription.
- What are the subscription plan options?The subscription plan options available.
- Are reports included in the Unlimited Traits subscription plan?Whether reports are included in the Unlimited Traits plan.
- How do I cancel my Genealogy subscription plan?How to cancel your Genealogy subscription plan.