We generally don't issue refunds once a report has been delivered, since each report is custom-generated from your DNA data. We do make exceptions when something clearly went wrong — for example, if the report failed to generate, showed no results (like 0% across all ethnicities), or had a technical delivery issue.
If you think you qualify for an exception, contact us with the details and we'll take a look.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.