Yes. If we couldn't generate a report because your DNA didn't have enough data for a meaningful breakdown, we'll refund the purchase to your card on file. Refunds typically take 5–10 business days to appear.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.