The UK Breakdown is powered by our partner Living DNA. Their system doesn't allow the same email to be registered twice — even if you signed up through a different partner service and don't remember it.
If your email is already in their system, we usually can't generate the report. In most cases, we'll issue a refund. In some cases, we may be able to work around it by using a modified email — contact us and we'll see what we can do.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.