Product Questions
General questions about how Genomelink's products and reports work.
176 articles
DNA Reports
An overview of Genomelink's DNA reports and where to find them.
- Deep Ancestry ReportYour deep ancestral makeup across broad lineages and long timescales.7 articles
- Global Ancestry ReportYour worldwide ancestry breakdown and how the algorithm builds it.8 articles
- Native American ReportWhat the Native American report shows, and how to read 0% or unexpected results.3 articles
- British Isles Ancestry ReportYour British Isles regional breakdown and how it differs from the UK Breakdown.4 articles
- Northern European & Viking Ancestry ReportWhat your Nordic Index and era matches mean — and what they do and don't say about Viking ancestry.5 articles
- Celtic Ancestry Report How to read your Celtic Index, and what modern versus ancient Celtic means.6 articles
- Iberian Ancestry ReportA Spain- and Portugal-focused ancestry experience combining regional breakdowns with ancient DNA matches.17 articles
- Italian Ancestry ReportAn Italy-focused ancestry experience combining regional breakdowns with ancient DNA matches.20 articles
- Ancient Eastern European ReportA deep ancestry experience connecting your DNA to ancient people of the Eastern European plain and Baltic corridor.26 articles
- Greek & Mediterranean ReportA deep ancestry experience connecting your DNA to ancient people of the Greek world, the Balkans, and the Mediterranean.27 articles
- UK BreakdownYour UK regional breakdown, powered by our partner Living DNA.5 articles
- African BreakdownYour African regional breakdown, powered by our partner Living DNA.3 articles
- Free Ancestry Report (Bonus Ancestry)Your free ancestry results and how the weekly bonus ancestry schedule works.7 articles
Traits (Bonus Traits & Unlimited Traits)
How your genetic Trait results are calculated, what they mean, and what to do if something looks off.
- Many of my Traits say "inconclusive" or "preparing." Why can't I see them?Why some Traits show 'inconclusive' or 'preparing,' and what it means.
- How many Traits are available?How many Traits are available.
- I just signed up for Unlimited, but I can't see my Trait reports yet.Why new Trait reports can take a little time to appear after upgrading.
- I canceled my subscription within 24 hours and now my reports are gone.Why canceling within 24 hours removed your reports.
- How are my Trait results calculated?How your Trait results are calculated.
- Why are some of the results inaccurate or different from my actual experience?Why some Trait results may not match your real-life experience.
- What are Traits based on "Genomelink Research"?What Traits based on 'Genomelink Research' are.
- What does high/intermediate/low mean? How should I interpret my results?What high, intermediate, and low mean, and how to interpret your results.
- How do the percentages in Trait results work?How to read the percentages in your Trait results.
- What does "reliability" mean?What the 'reliability' rating means for a Trait.
- How does the feedback system work?How the Trait feedback system works.
DNA Match
Find and connect with genetic relatives, and make sense of your match list.
- What is DNA Match?What DNA Match is and how it works.
- My DNA Match results are ready. Where do I see them?Where to find your DNA Match results once they're ready.
- I have a 100% DNA match with someone I don't recognize. What does that mean?What a 100% match with a stranger actually means.
- My match says "child" but I don't have any children (or my children haven't tested). Is this a mistake?Why a match might read 'child' when it shouldn't, and what that really means.
- The relationship label on my match seems wrong (e.g., showing "half nephew" instead of "first cousin"). Why?Why a relationship label can look wrong, and how the estimate works.
- My sibling/parent isn't showing up in my DNA matches, even though we both have accounts. Why?Why a close relative may not appear in your matches even with an account.
- I have very few DNA matches. Why does my daughter/friend have so many more?Why match counts vary so much from person to person.
- Why do I see different matches on Genomelink than on AncestryDNA or 23andMe?Why your matches differ between Genomelink and AncestryDNA or 23andMe.
- My closest match is a 3rd or 4th cousin. Where are my closer relatives?Why your closest match might be a distant cousin, and where closer relatives could be.
- Why does my match show up as "Incognito"?Why some matches appear as 'Incognito,' and what it means.
- I got a connection request email, but I can't view or accept it.What to do when you can't view or accept a connection request email.
- I'm having trouble with a DNA Match verification code ("invalid code" error).How to fix an 'invalid code' error with a DNA Match verification code.
- Why can't I connect with all my matches?Why you can't connect with every match.
- What should I do if my match doesn't respond to my connection request?What to do when a match doesn't respond to your connection request.
- What do I do if I don't have any matches?What to do if you don't have any matches yet.
YourRoots Map
Upload your family tree and GEDCOM to explore your ancestry on an interactive map.
- How do I download my family tree from Ancestry for YourRoots Map?How to download your Ancestry family tree for YourRoots Map.
- What is a GEDCOM file?What a GEDCOM file is and why YourRoots uses it.
- How do I download my GEDCOM file?How to download your GEDCOM file.
- How do I import from FamilySearch?How to import your tree from FamilySearch.
- How do I upload my GEDCOM to YourRoots Map?How to upload your GEDCOM to YourRoots Map.
- What genealogy and family tree tools are available on YourRoots?The genealogy and family tree tools available on YourRoots.
YourRoots AI
How YourRoots' AI tools research your ancestors and generate results.
- What is YourRoots Deep Research?What YourRoots Deep Research is.
- What is YourRoots Ancestor Finder?What YourRoots Ancestor Finder is.
- How can I access the AI features?How to access the YourRoots AI features.
- What do I do if no ancestors or ancestor information is found?What to do when no ancestors or ancestor information is found.
- How are my AI results generated?How your YourRoots AI results are generated.
- How is this different from ChatGPT or other AI tools?How YourRoots AI differs from ChatGPT or other AI tools.