Product Questions
Learn more about Genomelink products and features
123 articles
DNA Reports
Learn about Genomelink DNA Reports
Deep Ancestry ReportLearn about our flagship Deep Ancestry report7 articles
Global Ancestry ReportLearn more about the Global Ancestry report8 articles
Native American ReportLearn about the Native American report3 articles
British Isles Ancestry ReportLearn about the British Isles Ancestry report4 articles
Northern European & Viking Ancestry ReportLearn about the Northern European & Viking Ancestry report5 articles
Celtic Ancestry Report Learn about the Celtic Ancestry Report 6 articles
Iberian Ancestry Report17 articles
Italian Ancestry Report20 articles
UK Breakdown5 articles
African Breakdown3 articles
Free Ancestry Report (Bonus Ancestry)7 articles
Traits
Learn about genetic traits
Many of my Traits say "inconclusive" or "preparing." Why can't I see them?
How many Traits are available?
I just signed up for Unlimited, but I can't see my Trait reports yet.
I canceled my subscription within 24 hours and now my reports are gone.
How are my Trait results calculated?
Why are some of the results inaccurate or different from my actual experience?
What are Traits based on "Genomelink Research"?
What does high/intermediate/low mean? How should I interpret my results?
How do the percentages in Trait results work?
What does "reliability" mean?
How does the feedback system work?
DNA Match
Learn about our DNA Match feature
What is DNA Match?
My DNA Match results are ready. Where do I see them?
I have a 100% DNA match with someone I don't recognize. What does that mean?
My match says "child" but I don't have any children (or my children haven't tested). Is this a mistake?
The relationship label on my match seems wrong (e.g., showing "half nephew" instead of "first cousin"). Why?
My sibling/parent isn't showing up in my DNA matches, even though we both have accounts. Why?
I have very few DNA matches. Why does my daughter/friend have so many more?
Why do I see different matches on Genomelink than on AncestryDNA or 23andMe?
My closest match is a 3rd or 4th cousin. Where are my closer relatives?
Why does my match show up as "Incognito"?
I got a connection request email, but I can't view or accept it.
I'm having trouble with a DNA Match verification code ("invalid code" error).
Why can't I connect with all my matches?
What should I do if my match doesn't respond to my connection request?
What do I do if I don't have any matches?
YourRoots Map
Learn about the YourRoots Map feature
How do I download my family tree from Ancestry for YourRoots Map?
What is a GEDCOM file?
How do I download my GEDCOM file?
How do I import from FamilySearch?
How do I upload my GEDCOM to YourRoots Map?
What genealogy and family tree tools are available on YourRoots?