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Product Questions

General questions about how Genomelink's products and reports work.

176 articles

DNA Reports

An overview of Genomelink's DNA reports and where to find them.

Deep Ancestry ReportYour deep ancestral makeup across broad lineages and long timescales.7 articles
Global Ancestry ReportYour worldwide ancestry breakdown and how the algorithm builds it.8 articles
Native American ReportWhat the Native American report shows, and how to read 0% or unexpected results.3 articles
British Isles Ancestry ReportYour British Isles regional breakdown and how it differs from the UK Breakdown.4 articles
Northern European & Viking Ancestry ReportWhat your Nordic Index and era matches mean — and what they do and don't say about Viking ancestry.5 articles
Celtic Ancestry Report How to read your Celtic Index, and what modern versus ancient Celtic means.6 articles
Iberian Ancestry ReportA Spain- and Portugal-focused ancestry experience combining regional breakdowns with ancient DNA matches.17 articles
Italian Ancestry ReportAn Italy-focused ancestry experience combining regional breakdowns with ancient DNA matches.20 articles
Ancient Eastern European ReportA deep ancestry experience connecting your DNA to ancient people of the Eastern European plain and Baltic corridor.26 articles
Greek & Mediterranean ReportA deep ancestry experience connecting your DNA to ancient people of the Greek world, the Balkans, and the Mediterranean.27 articles
UK BreakdownYour UK regional breakdown, powered by our partner Living DNA.5 articles
African BreakdownYour African regional breakdown, powered by our partner Living DNA.3 articles
Free Ancestry Report (Bonus Ancestry)Your free ancestry results and how the weekly bonus ancestry schedule works.7 articles

DNA Match

Find and connect with genetic relatives, and make sense of your match list.

What is DNA Match?What DNA Match is and how it works.
My DNA Match results are ready. Where do I see them?Where to find your DNA Match results once they're ready.
I have a 100% DNA match with someone I don't recognize. What does that mean?What a 100% match with a stranger actually means.
My match says "child" but I don't have any children (or my children haven't tested). Is this a mistake?Why a match might read 'child' when it shouldn't, and what that really means.
The relationship label on my match seems wrong (e.g., showing "half nephew" instead of "first cousin"). Why?Why a relationship label can look wrong, and how the estimate works.
My sibling/parent isn't showing up in my DNA matches, even though we both have accounts. Why?Why a close relative may not appear in your matches even with an account.
I have very few DNA matches. Why does my daughter/friend have so many more?Why match counts vary so much from person to person.
Why do I see different matches on Genomelink than on AncestryDNA or 23andMe?Why your matches differ between Genomelink and AncestryDNA or 23andMe.
My closest match is a 3rd or 4th cousin. Where are my closer relatives?Why your closest match might be a distant cousin, and where closer relatives could be.
Why does my match show up as "Incognito"?Why some matches appear as 'Incognito,' and what it means.
I got a connection request email, but I can't view or accept it.What to do when you can't view or accept a connection request email.
I'm having trouble with a DNA Match verification code ("invalid code" error).How to fix an 'invalid code' error with a DNA Match verification code.
Why can't I connect with all my matches?Why you can't connect with every match.
What should I do if my match doesn't respond to my connection request?What to do when a match doesn't respond to your connection request.
What do I do if I don't have any matches?What to do if you don't have any matches yet.