If you cancel within the first 24 hours, it can interrupt the report generation process before it's finished. Contact us — we can manually upgrade your account to let the reports complete, and then process the cancellation once everything is generated.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.