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I uploaded the wrong file (or want to re-upload with my own DNA). Can I start over?

Updated over a week ago

Yes β€” you can re-upload a new file and we'll regenerate most of your reports based on the new data. A few partner reports (like Organ Wellness and Joint/Blood Wellness from SelfDecode) can only be generated once per account and can't be re-run. If you have reports from a partner service that need to be redone, contact us and we'll let you know what's possible.

If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form β€” we can help faster by checking your account log.

If you're a new user without an account yet, email us at info@genomelink.io.

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