Getting Started
Set up your account, download your raw DNA file, and upload it to Genomelink.
16 articles
How do I download my raw DNA data from AncestryDNA?A step-by-step guide to downloading your AncestryDNA raw DNA file.
How do I download my raw DNA data from 23andMe?A step-by-step guide to downloading your 23andMe raw DNA file.
How do I download my raw DNA data from MyHeritage?A step-by-step guide to downloading your MyHeritage raw DNA file.
What about other DNA testing services?We accept files from any DNA service — what to do if yours won't upload.
How do I upload my DNA data to Genomelink?Where to upload your raw DNA file and which providers we accept.
Which DNA testing companies work best with Genomelink?Why 23andMe, AncestryDNA, and MyHeritage files give the most reliable results.
My file won't upload, or the upload seems stuck. What should I try?Upload troubleshooting by provider — file formats, repacking, and what to try first.
I can't log into my account. What should I try?Login troubleshooting — logging out, clearing your cache, and when to contact us.
How do I reset my password?How to reset your password, and how to get a direct reset link if you're locked out.
How do I change my email address?How to update your account email, and what to do if you can't log in.
I never received a confirmation email, or my account isn't verified.What to do if your confirmation email never arrived or your account isn't verified.
How do I download a raw DNA data file for upload?Where to get a raw DNA file from your testing provider and upload it to Genomelink.
I uploaded the wrong file (or want to re-upload with my own DNA). Can I start over?Yes — how to re-upload a new DNA file, and which partner reports can only run once.
What's the deal with "imputed" files? Should I avoid them?Why imputed files can cause problems, and when to avoid them.
Can I upload DNA data from two different people or tests?Each account holds one DNA file — how to explore a second person's data.
How do I unsubscribe from marketing emails?Two quick ways to stop marketing emails — from any email or your profile settings.