Getting Started
Set up your account, download your raw DNA file, and upload it to Genomelink.
16 articles
- How do I download my raw DNA data from AncestryDNA?A step-by-step guide to downloading your AncestryDNA raw DNA file.
- How do I download my raw DNA data from 23andMe?A step-by-step guide to downloading your 23andMe raw DNA file.
- How do I download my raw DNA data from MyHeritage?A step-by-step guide to downloading your MyHeritage raw DNA file.
- What about other DNA testing services?We accept files from any DNA service — what to do if yours won't upload.
- How do I upload my DNA data to Genomelink?Where to upload your raw DNA file and which providers we accept.
- Which DNA testing companies work best with Genomelink?Why 23andMe, AncestryDNA, and MyHeritage files give the most reliable results.
- My file won't upload, or the upload seems stuck. What should I try?Upload troubleshooting by provider — file formats, repacking, and what to try first.
- I can't log into my account. What should I try?Login troubleshooting — logging out, clearing your cache, and when to contact us.
- How do I reset my password?How to reset your password, and how to get a direct reset link if you're locked out.
- How do I change my email address?How to update your account email, and what to do if you can't log in.
- I never received a confirmation email, or my account isn't verified.What to do if your confirmation email never arrived or your account isn't verified.
- How do I download a raw DNA data file for upload?Where to get a raw DNA file from your testing provider and upload it to Genomelink.
- I uploaded the wrong file (or want to re-upload with my own DNA). Can I start over?Yes — how to re-upload a new DNA file, and which partner reports can only run once.
- What's the deal with "imputed" files? Should I avoid them?Why imputed files can cause problems, and when to avoid them.
- Can I upload DNA data from two different people or tests?Each account holds one DNA file — how to explore a second person's data.
- How do I unsubscribe from marketing emails?Two quick ways to stop marketing emails — from any email or your profile settings.