Calls can differ across tools because they read different positions, use different reference trees, and make different calls on low-coverage data. A different main branch (not just a deeper twig) usually points to a coverage or calling difference. We place you only on branches your markers clearly support; if you’d like, you can send your file to our team for a manual review.
Still stuck? If you have a Genomelink account, head to genomelink.io/profile/contact and message us from the form — we can help faster when we can see your account. New and don't have an account yet? Email us at info@genomelink.io and we'll sort it out.