Genomelink

Can I get a refund on a report?

My report failed because there wasn't enough DNA data. Will I get a refund?

My report failed because of a Living DNA account conflict. What happened?

I'm not satisfied with my results. Can I get a refund?

When will I get a refund for a failed report?

I paid for a report but I can't find it. Can you help?

Step-by-step instructions on how to cancel your Genomelink Unlimited subscription and stop future billing.

How do I cancel my subscription?

What are the subscription plan options?

Learn about individual reports vs. the unlimited traits subscription plan

Are reports included in the Unlimited Traits subscription plan?

How do I cancel my Genealogy subscription plan?

Answers to all your Genomelink billing questions. Learn how to cancel your subscription, request a refund, and understand how payments work for monthly and annual plans.

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