This is usually caused by a backend processing delay or a failed imputation step. If you've been waiting more than 24 hours, contact us — we can re-queue your report and it should generate quickly after that.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.