Contact us and we'll look into it. In some cases, your DNA may not have enough overlap with the reference samples we use, but we want to rule out any technical issues first.
If you have a Genomelink account, go to genomelink.io/profile/contact and contact us from the form — we can help faster by checking your account log.
If you're a new user without an account yet, email us at info@genomelink.io.