FAQ

Account
How to cancel monthly/annual subscription of the unlimited plan
I cancelled the annual unlimited plan within 30 days from start date. When can I get refund?
How to delete DNA data
How to close account
How to change email
I've never received the confirmation email
Traits
What is high/intermediate/low?
How to interpret the percentiles in the trait results
What does "reliability" mean?
How "feedback" works
I upgraded to an unlimited plan and still waiting for the results
Discrepancy between the results and the current status
Reports
Is the report included in the Unlimited plan?
Discrepancy between the trait result in dashboard and report
Discrepancy in Scandinavian between Viking report and global ancestry report
Compare with other company
Can I get a PDF version of the report?
Other
How to upload my DNA to Genomelink
How to upload my DNA from Ancestry from file
How to download & upload my DNA from MyHeritage from a file

Traits

What is high/intermediate/low?

The high/intermediate/low results are based on the number of genetic markers that you have. Importantly, different genetic markers in your DNA can predispose you to different outcomes, even for the same trait. We calculate the number of each genetic marker’s effects and conclude high/intermediate/low genetic tendency.

How to interpret the percentiles in the trait results

The percentile is based on the number of genetic markers you have. It is NOT an absolute possibility to have the phenotype. If you have 2 genetic markers which indicate you might get a “higher tendency” out of 8 total genetic markers that we analyze, the percentile for the “higher tendency” would be 25% ( = 2/8).

What does "reliability" mean?

Reliability is Genomelink’s internal criteria indicating how reliable the research is. Since each research has each method and reference sample, Genomelink evaluates the scientific reliabilities of each. For example, a highly reliable study (★★★★) checks these boxes: a large sample population (>10,000); the findings have strong statistical significance (p<5E-08); the findings are replicated in further studies.

How "feedback" works

Since genetic science is an ongoing science and needs to be improved, we ask customers to provide feedback on the result. Your feedback on the accuracy of this report will help us improve our prediction model.
*The data will only be used for this purpose and will never be shared with outside parties.

I upgraded to an unlimited plan and still waiting for the results

It takes 24 hours to deploy all the trait results after the upgrade. If you are not able to access the Unlimited traits after 24 hours;

1. You might be logging in to the wrong account. Please log out here, and log in with the right email address.

2. If you cancel the subscription, you’ll lose access to the Unlimited traits. If you cancel the plan within 24 hours, we’ll issue a full refund. Please contact us at info@genomelink.io

Discrepancy between the results and the current status

The genetic testing results can be different from your actual status because genetic predispositions are not anything deterministic. Especially for these two reasons.

1. Genetic research is ongoing. Genetic research is ongoing and new insights are coming up over time. So it is possible that your "result" will be changed once new scientific research reveals a new insight.

2. Environment plays a huge role. Every trait is not determined by genetic factors only, there is a huge effect from environmental factors as well.

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Reports

Is the report included in the Unlimited plan?

No, the reports are not included in the unlimited plan. The cost of the report varies depending on the product. Please visit Reports for more information.

Discrepancy between the trait result in dashboard and report

We use a different algorithm between the traits section on the dashboard and the personality report, so sometimes the result looks different. As for the traits section, the results are shown as "absolute" scores, while "report" shows "relative" scores. In addition, we also consider the importance of the SNPs for the mental well-being report and skin care report. The importance of the SNP is calculated based on the location and the consequence of the SNP and how it affects the function of the protein it encodes. It means, you may get “higher risk” even though if you have 2 or more SNPs with lower risk but only one SNP with higher risk when the SNP with higher risk is far more important than other SNPs with lower risk.

Discrepancy in Scandinavian between Viking report and global ancestry report

The algorithms would reveal your ancestors in a different time scale. Our reference data for the Viking report are 442 human remains dating from the Bronze Age (about 2400 bc) to the Early Modern period (about ad 1600). On the other hand, our global ancestry report goes back to several generations because the reference data are modern human DNA.

Compare with other company

It usually happens that the results look different among the reports. This is because each report uses different algorithms and sets of reference data. Population genomics is an ongoing science and the results keep changing while new algorithms and datasets will be available.

Can I get a PDF version of the report?

No, the report is available only web-based application. If you wish to keep the results, please take a screenshot for example.

Other

How to upload my DNA to Genomelink

You can upload your DNA file or connect to third party services. Upload my DNA file

How to upload my DNA from Ancestry from file

Sign in to Ancestry.

Visit the Ancestry DNA Setting section (Login required). Click ”Settings” in the top-right corner.

Scroll down to the bottom “Actions” and enter your password, check the box, and click ”Confirm”.

You’ll get an email, it contains a link to download the file. (It would take up to a few hours to receive the email).

Then you can upload your DNA data from file here.

How to download & upload my DNA from MyHeritage from a file

Sign in to MyHeritage.

Hover over the DNA tab and go to ”Manage DNA kits”.


On the right-hand side of the MyHeritage kit, click on the three dots and choose ”Download”.

A window will pop up with information on what you are about to download. Click ”Continue”. In the next popup you will be asked to accept the MyHeritage Terms of Service and the Privacy Policy, then click ”Continue” again.

An email with instructions will be sent to your registered email address. Find this email in your mailbox and click on the Download link.

Once you have clicked on the download link, you will be redirected to the MyHeritage site. Enter your password and click the ”Download” button. The file will be downloaded to your computer.

Then you can upload your DNA data from file here

Get in touch
If you have any questions, contact us at info@genomelink.io