Frequently Asked Questions

Why Do My Results Seem Inaccurate? ‍

Do you feel as though your results don’t accurately describe you? There is a lot that goes into making up who we are and how we see ourselves, and genetics is only a portion of that. What factors contribute to your results and their accuracy on Genomelink?

  1. Genetic component: Of course our genes contribute to who we are! But, how our genes are expressed, aside from what they say, influences how the trait appears as a characteristic.  
  2. Environmental component: Genetics is only a portion of who we are.  Equally important and influential is our environment. Things like nutrition, fitness, education, lifestyle choices, and much more effect who we become.  
  3. Overall Study Reliability: Every study has a different reliability level.  We pride ourselves, at Genomelink, in sharing that information with you.  Although the field of genetics is growing at an exponential pace, there is still a lot to learn, and not all studies are equally well established and dependable.‍

Check out our blog article on a more in-depth explanation on why your Genomelink result may seem inaccurate.

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How Do I Cancel My Unlimited Subscription?

We are sorry to see you are interested in canceling your Unlimited subscription, but are happy to help make the process seamless for you. Before you go, please contact us if you are experiencing any issues influencing your desire to leave, and we will do our best to quickly address them. Please email: info@genomelink.io

‍Still want to unsubscribe?

Click here to cancel your Genomelink Unlimited plan. We would love additional feedback on why you are choosing to leave Genomelink. We highly value our customer input, and would appreciate you telling us a little bit more about your reasoning to unsubscribe in 30 seconds or less here.

Come back at any time! We are sad to see you go, but hope you will choose to rejoin the Genomelink Unlimited family in the future.

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What Plan Options Do I Have With Genomelink?

Free Report (Free):

With the Genomelink Free Traits plan, you have access to

  1. Immediate access to 50 trait reports, with another 50 traits unlocked in the first few weeks of using Genomelink
  2. The ability to compare Genomelink traits with one other person of your choice

Genomelink Unlimited plan ($14 per month):

With the Genomelink Unlimited plan, you have access to:

  1. Immediate access to 352+ traits report
  2. 1 weekly email with Genomelink’s newest “Discovery Trait”, a fun new trait based on the latest science and research
  3. The ability to compare Genomelink traits with up to 5 other people

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How do I upload my raw DNA data from 23andMe, MyHeritage, and/or Ancestry onto Genomelink?

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1. Follow the relevant link instructions on how to first download your raw DNA data from your original site of sequencing:  

From 23andMe

From Ancestry‍

From MyHeritage

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2. After you have downloaded your raw DNA data, you are ready to upload to Genomelink to receive your trait reports! For more detailed instructions on how to do so, please visit here: https://genomelink.io/dashboard/‍

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I didn’t receive a confirmation email to activate my Genomelink account… What should I do?

We sincerely apologize for the inconvenience.  Please email us at info@genomelink.io if you are experiencing this issue. We need to manually verify your account for you, but will have you able to login into your account as quickly as possible. 

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‍How can I delete my DNA data that I uploaded to Genomelink? 

At Genomelink, we believe you have complete control and ownership over your DNA data; after all, it is yours! You can delete your raw DNA data at any time off of our site if you feel the need to do so. 

  1. Sign into your Genomelink account
  2. Click on your profile information in the top right corner of your Dashboard 
  3. Click “Data Deletion”
  4. Confirm “Yes” or “No” to delete your data. 


*Note: Deleting your data from Genomelink does not mean you are cancelling your Unlimited subscription plan or deactivating your Genomelink account. ‍

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If you have any further questions or concerns, please don’t hesitate to contact us at info@genomelink.io